Q & A

 

What are my payment options?

American Express, Diners Club, Discover, JCB, MasterCard, and Visa are accepted directly from our site.  PayPal, Apple Pay*, and Lay-Buy** are also accepted.  Purchase Orders are not accepted.

*Apple Pay is available using Safari on iOS 10 or macOS Sierra.

**Lay-Buy is a layaway payment option.

 

Can you ship internationally?

Transrecoverysupply.com currently ships within the U.S. and Canada only.

 

Why was I charged sales tax?

We are required to collect sales tax on orders. 

 

How do you charge shipping?

Shipping charges are calculated by the weight and size of the kit(s).  The total weight of our Post-op Recovery Kits ranges from 1.5 pounds to 26 pounds.  Charges will be displayed in the shopping cart before any payment information is required. 

*Canadian residents are responsible for paying duty fees upon the product/kit's arrival and fees are calculated by the border officer based on the product's Country/Region of Origin and Harmonized System (HS) code associated with the product.

 

How soon should I expect to receive my order?

Handling time can take up to 3 business days once the kit(s) has/have initially been paid in full of for a kit or kits that has/have been paid in full from the Lay-Buy Payment Plan option within 3 business days from the down payment.

Depending on the shipping option you choose and your location, shipping will be between 1 and 8 business days. Once your kit(s) ships, you will be notified of the estimated delivery time.

 

What if I'm in need of my order within the handling and shipping timeframe?

Please contact us before placing your order.  Additional fees and restrictions may apply.

 

My kit contains a lot of items and I'm concerned that it will get lost or stolen.  How will I know my kit will get to me?

For kits that cost $55 or more, you will have access to tracking updates and your kit will require a signature upon arrival.  

 

Where can I find product expiration information?

Our products are guaranteed not to expire for at least 60 days from receipt, most products expire much later.  Some products do not expire, thus, no expiration date is listed on the product.

An exception to expiration dates is for sale items.  A sale item you receive may expire within the same week from receipt.  These items would be those that are assumed to be used right away, such as a single non-adherent dressing that would need to be changed daily. 

 

I received my order, but I do not want the item(s) anymore. How do I return it?

You may return new, unopened items sold by transrecoverysupply.com within 30 days of purchase for a full refund (excluding shipping and handling charges).  Items should be returned in their original product packaging.  Sale items are non-refundable.  We will also pay the return shipping costs if the return is a result of our error (defective/damaged or incorrect item).  Please see our Returns & Refunds page for further instructions. 

 

How do I know your site is secure?

At transrecoverysupply.com, the security of your personal and financial information is extremely important to us.  Please see our Security Policy page to learn how we ensure confidentiality and security in your online shopping experience. 

 

Note: these policies may be subject to change.