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Frequently Asked Questions (FAQs)

What payment methods do you accept?

We accept the following payment methods directly through our website:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa
  • PayPal
  • Apple Pay*

Purchase Orders are not accepted at this time.

*Apple Pay is available when using Safari on iOS or macOS-supported devices.

Do you ship internationally?

Trans Recovery Supply currently ships within the United States and Canada only.

Why was I charged sales tax?

Sales tax is applied to orders where required by law based on the shipping destination and applicable tax regulations.

How are shipping costs calculated?

Shipping costs are calculated based on the weight and size of your order. Our recovery kits typically range from approximately 1.5 lbs to 26 lbs.

All shipping charges are clearly displayed in your shopping cart before payment information is requested.

For Canadian customers:
Any applicable customs duties, taxes, or import fees are the responsibility of the recipient and are assessed by Canadian border authorities based on the product’s country of origin and Harmonized System (HS) classification.

For details regarding delivery timelines, expedited shipping, hazardous material restrictions, or lost or stolen packages, please refer to our Shipping Policy page.

Where can I find product expiration information?

All supplies included in our kits are guaranteed to have at least 30 days remaining before expiration at the time of delivery. Most items have significantly longer expiration periods, and some supplies do not carry expiration dates.

Sale items exception:
Supplies purchased on sale may have shorter expiration timelines and, in some cases, may expire within the same week of receipt. These items are typically intended for immediate use (such as single-use dressings). Expiration details are reflected in sale pricing.

I received my order but no longer need the supplies. How do I return them?

Unopened, unused supplies purchased from transrecoverysupply.com may be returned within 30 days of purchase for a refund, excluding shipping and handling fees.

Return requirements:

  • Items must be unused and unopened
  • Items must be returned in original packaging

Please note:

  • Sale items are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged, defective, or incorrect items)

For full instructions, please review our Returns & Refunds Policy.

How do I know your website is secure?

Protecting your personal and financial information is extremely important to us. Trans Recovery Supply uses industry-standard security measures and trusted third-party payment processors to safeguard your data.

For more information, please review our Security Policy.

Policy Updates

Please note that our policies may be updated periodically. Any changes will be reflected on this page and associated policy pages.