Q & A
What are my payment options?
American Express, Diners Club, Discover, JCB, MasterCard, and Visa are accepted directly from our site. PayPal, Apple Pay*, and Lay-Buy** are also accepted. Purchase Orders are not accepted.
*Apple Pay is available using Safari on iOS 10 or macOS Sierra.
**Lay-Buy is a layaway payment option.
Can you ship internationally?
Transrecoverysupply.com currently ships within the U.S. and Canada only.
Why was I charged sales tax?
We are required to collect sales tax on orders.
How do you charge shipping?
Shipping charges are calculated by the weight and size of the kit. The total weight of our Post-op Recovery Kits ranges from 1.5 pounds to 26 pounds. Charges will be displayed in the shopping cart before any payment information is required.
*Canadian residents are responsible for paying duty fees upon the supplies'/kit's arrival and fees are calculated by the border officer based on the supplies' Country/Region of Origin and Harmonized System (HS) code associated with the supply.
For questions about how soon you will receive your order; expedited shipping; concerns about shipment of hazardous materials or possible loss or stolen packages, please see our Shipping Policy page.
*Note: please expect longer handling/shipping timeframes as there is limited transportation availability from our/suppliers' shipping carriers due to the Coronavirus (COVID-19). Please contact us to inquire estimated handling/shipping timeframes during this time.
Where can I find product expiration information?
Our supplies are guaranteed not to expire for at least 60 days from receipt, most supplies expire much later. Some supplies do not expire, thus, no expiration date is listed.
An exception to expiration dates is for supplies that are on sale. Supplies ordered on sale may expire within the same week from receipt. These supplies would be those that are assumed to be used right away, such as a single non-adherent dressing that would need to be changed daily.
I received my order, but I do not want the supply/supplies anymore. How do I return it?
You may return new, unopened supplies sold by transrecoverysupply.com within 30 days of purchase for a full refund (excluding shipping and handling charges). Supplies should be returned in their original product packaging. Supplies purchased on sale are non-refundable. We will pay the return shipping costs if the return is a result of our error (defective/damaged or incorrect item). Please see our Returns & Refunds page for further instructions.
How do I know your site is secure?
At transrecoverysupply.com, the security of your personal and financial information is extremely important to us. Please see our Security Policy page to learn how we ensure confidentiality and security in your online shopping experience.
Note: these policies may be subject to change.