*Please expect longer handling/shipping timeframes as stated below as there is limited transportation availability from our/suppliers' shipping carriers due to the Coronavirus (COVID-19). Please contact us to inquire estimated handling/shipping timeframes during this time.
How soon should I expect to receive my order?
You should expect your kit to arrive within *2 weeks. An order with a single supply or a kit with a few supplies may arrive sooner. An order that contains **hazardous materials may take 1 additional week (see "if placing an order on a kit/supply that contains hazardous materials" stated in the next two sections below for more information; timeframes are for United States residents only).
Handling time from our store can take up to 3 business days (excluding Saturdays, Sundays, and Holidays).
Depending on the shipping option you choose and your shipping destination, shipping will then be between ***1 and 8 business days (excluding Sundays and Holidays; United States residents only). Once your kit/supply ships, you will be notified of the estimated delivery time. You will also be notified should there be any delays.
*United States residents: expecting your kit within 2 weeks is not guaranteed. Handling issues and shipping delays (such as a ground shipping requirement for hazardous materials) through our shipping carrier can occur. We recommend placing an order on your kit 3 weeks prior to when it is needed.
**Due to our shipping provider’s policy, hazardous materials (such as our hand sanitizer, saline wound wash, alcohol prep pads, etc.) cannot be shipped by air and must be shipped via ground transportation (1 to 8 business days for United States residents only; excluding the 1-3 business day handling time).
***Canadian residents should expect longer shipping timeframes. This will be determined during checkout. Restrictions may apply. Please contact us before placing your order.
Do you offer expedited shipping?
Expedited shipping (Priority Mail and Priority Mail Express) is available for our Post-op Supplements and Scar Care Kits and most of our supplies, excluding kits and some supplies that contain liquids and alcohol. Due to our shipping provider’s policy, hazardous materials (such as our hand sanitizer, saline wound wash, alcohol prep pads, etc.) cannot be shipped by air and must be shipped via ground transportation (1 to 8 business days for United States residents only; excluding the 1-3 business day handling time).
If you select Priority Mail or Priority Mail Express for a kit or supply that contains hazardous materials, you will be contacted for alternate shipping options. Depending on your shipping destination (within a certain amount of miles from our shipping location), your kit/supply may be shipped via Priority Mail/Priority Mail Express.
Please contact us for additional information on how we process kit(s)/supplies that contain hazardous materials.
*If placing an order on a kit/supply that contains hazardous materials:
We recommend placing your order 3 weeks prior to when the kit/supply is needed. This allows your kit/supply to be delivered in one shipment and if required to be shipped via ground transportation. This also accounts for any issues that can occur when processing your order or unexpected delays through our shipping carrier.
Canadian residents should expect longer shipping timeframes. This will be determined during checkout. Restrictions may apply. Please contact us before placing your order.
What if i'm in need of my order within the handling and shipping timeframes?
Please contact us before placing your order. Additional fees and restrictions may apply.
My kit contains a lot of supplies and i'm concerned that it will get lost or stolen. How will I know my kit will get to me?
For kits that cost $55 or more, you will have access to tracking updates and your kit will require a signature upon arrival. If no one is available to provide a signature for your kit once it reaches your shipping destination, the shipping carrier will leave a notice for the kit to be delivered at another time.
Can I opt-out of signature confirmation for my kit?
If you would like to opt-out of signature confirmation, please contact us within 3 days of placing your order. Trans Recovery Supply is not responsible for any kit that has been lost during shipment without signature confirmation or stolen. A refund cannot be issued. If 3 days have passed after placing your order, your kit will require signature confirmation and this process cannot be undone.
Note: these policies may be subject to change.